Overview

Our service works without sign-up: you pay for your number directly and receive it within seconds. Important: refunds are issued as credit on your TMPTEL balance, usable immediately for another number. No refund is sent back to your card or bank account.

Eligible Cases for Refund

Technical Issue

The number does not receive SMS within 24 hours of purchase

Invalid Number

The provided number is already in use or invalid at the time of purchase

Service Not Provided

The paid service was not activated or accessible within the agreed time

Double Billing

You were charged twice for the same service

Non-Eligible Cases

Service Blocked by Recipient

If the service (WhatsApp, Telegram, etc.) refuses the number for reasons beyond our control

Complete Use

After successfully using the number to receive SMS

Change of Mind

Simple change of mind after purchase without technical issue

Expired Deadline

Request made more than 24 hours after purchase

Refund Timelines

Request Window: 24 hours

Any refund request must be made within 24 hours of purchase.

Processing: 3-5 business days

Once your request is approved, the refund will be processed within 3 to 5 business days.

Refunded as TMPTEL credit (not to your card)

The amount goes back to your TMPTEL balance, usually within minutes, and stays usable with no time limit to buy another number. We do not send money back to a bank card, bank account or crypto wallet.

How to Request a Refund

Open your customer area (even if you paid without signing up: the link emailed to you takes you there)
Access the "Support" section from your dashboard
Create a new ticket by selecting "Refund request"
Provide the following details:
- Order number
- Phone number concerned
- Detailed description of the problem
- Screenshots if applicable
Our team will review your request within 48 hours

Alternatives to Refund

In some cases, we may offer alternatives to refund:

Number replacement : A new working number will be provided to you for free
Account credit : The amount will be credited to your account for a future purchase
Free extension : Extension of your current subscription duration

Partial Refunds

For long-term subscriptions, partial refunds may be granted pro rata of the remaining time, only in case of a major technical problem preventing service use. The refund will be calculated based on unused days, minus processing fees.

Fraud and Abuse

We reserve the right to refuse any refund in case of:

Fraudulent use of our service
Repeated abuse of our refund policy
Violation of our terms of use
False statements in the refund request

Contact

For any questions regarding our refund policy or to submit a request, please contact our support team via the ticket system in your dashboard or by email.

Important note: This refund policy may be modified at any time. We encourage you to consult it regularly. Changes take effect upon publication on this page.

Refund Policy