Question 1

Do I need an account to buy a number?

Accepted Answer

No. Pick your service and country, pay directly by card or crypto, and your number appears right away. No sign-up, no password, no long form. You can create an account later in one click to keep your history and balance.

Question 2

How do refunds work?

Accepted Answer

If no SMS arrives in time, the amount is automatically credited back to your TMPTEL balance, ready to use for another number. This is not a transfer back to your card or bank account: refunds are issued as TMPTEL credit only.

Question 3

Do you offer free numbers?

Accepted Answer

No, we do not offer free numbers. However, you can test the service by topping up your account with a small amount and receiving a first SMS to verify the quality.

Question 4

Where do your numbers come from?

Accepted Answer

Most of our numbers come from physical SIM cards rather than VoIP. This improves acceptance, but each service decides on its own: some refuse temporary numbers, and availability varies by country and provider. Receiving a code does not guarantee you can recover the account later.

Question 5

How long do numbers remain active?

Accepted Answer

Depending on the plan chosen, numbers can remain active from 20 minutes to 6 months. For one-time activations, you generally have 20 minutes to receive your verification code.

Question 6

Can I reuse the same number?

Accepted Answer

No — each virtual number is single-use and dedicated to one verification. Need another code? Get a fresh disposable number in under a minute from $0.10.

Question 7

How does pricing work?

Accepted Answer

Our prices are determined in real-time by artificial intelligence based on supply and demand. Prices are automatically converted into your local currency. You only pay for successfully received SMS.

Question 8

What payment methods do you accept?

Accepted Answer

We accept credit card payments (Visa, Mastercard, American Express) and cryptocurrency. All payments are secure and encrypted.

Question 9

What happens if I don't receive an SMS?

Accepted Answer

If no SMS is received within the allotted time (generally 20 minutes), the payment is automatically canceled. You only pay for successful activations.

Question 10

In which countries are your numbers available?

Accepted Answer

We offer numbers in over 150 countries worldwide, including USA, UK, France, Germany, Morocco, United Arab Emirates, India, and many more.

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